Based in Austin, Texas, Securus provides civil and criminal technological services and solutions to more than 3,450 agencies that serve 1,200,000 inmates and their families. Services include emergency response, incident management, investigation, monitoring, communication among others, all of which work to ensure the safety of inmates, families, and facility personnel.
Its main competitor is Global Tel Link (GTL) which made claims of its own superior service. Richard A. (“Rick”) Smith, Chief Executive Officer at Securus Technologies has drawn a line in the sand and issued a challenge to GTL, to have an independent judge decide which company provides the best service.
Over the past four years, Securus put over $700 million back into the company, acquired new companies, developed new products and technologies which puts it ahead of competing companies. It has a Customer Service Center manned by Securus employees trained to provide the best customer care possible. Tests indicate that Securus customer care rates at a 600% greater performance level than GRL. Securus employees its own staff of infield technicians to handle any problem that may arise, a staff that has a vested interest in taking care of the problem.
Smith issued the challenge. It is now up to GTL to take the challenge.